Shipping, Delivery & Returns Information
General Shipping Use Information
All products are shipped via USPS, you will receive an email with a tracking number when your product ships.
You can also see your order in your Bee Naturals MyAccount page.
We are happy to provide free standard shipping (3-5 business days) on all US Domestic orders.
If you wish your package to be shipped USPS Priority Mail (1-3 business days) that is an option you may choose upon check out but is not covered by our free shipping policy. You will be charged the amount specified on the payment page.
You can also see your order in your Bee Naturals MyAccount page.
We are happy to provide free standard shipping (3-5 business days) on all US Domestic orders.
If you wish your package to be shipped USPS Priority Mail (1-3 business days) that is an option you may choose upon check out but is not covered by our free shipping policy. You will be charged the amount specified on the payment page.
International Shipping Terms
USPS Shipping is calculated for you on the checkout page.
The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. Bee Naturals order totals do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information.
We have provided a currency tool for your convenience to check the rates before ordering: Currency Converter Tool.
The customer is responsible for all extra delivery charges, Duties, Taxes, Customs Fees and any other fees that may be required when importing products into their country. Bee Naturals order totals do not include Duties, Taxes, Fees or VAT, etc. associated with international orders. Contact your local customs office for more information.
We have provided a currency tool for your convenience to check the rates before ordering: Currency Converter Tool.
Note On Delayed USPS Shipments
We pack and send out orders daily, but once they leave our facility, we are at the mercy of USPS Shipping. Please check your order’s tracking information to note the progress of your order. If you can’t find your tracking information, please check your spam folder and your Bee Naturals My Account page. The email is generated once a label is created. If you think your order is lost, even on insured packages, we can’t file a claim (or ship a replacement) until it’s been deemed lost or damaged. Check your tracking history, and print it. Then, you must call or go to your local post office with the printout and file a complaint directly with USPS. As of November 3rd, 2021 We at Bee Naturals are aware that holiday shipping times are upon us and that often means that there are delays in when your package will arrive via USPS. To prepare for that we have added Route with 1-click Protect as an option for our customers to add to their orders to insure extra protection and real time shipping updates on their packages. This option is available at checkout for a small additional cost. Customers are automatically enrolled but have the option to opt out if they do not wish to add this feature.
Return Policy
Bee Naturals does not issue refunds unless your product is covered by Route Shipping Protection or the customer insured their package by selecting Priority Mail as their shipping method (Bee Naturals provides free standard shipping on all First Class Mail but customers have the option to upgrade to Priority Mail at their own cost). Store Credit is available in certain situations and is issued at the discretion of Customer Service. Please refer to the chart below for all Return Policies:
|
Reason
|
Action
|
|---|---|
|
Item arrived broken
Was the item shipped with Route Shipping Protection or Priority Mall?
|
yes
Contact customer service within 14 days of delivery, please provide order number and photo of damaged package and goods to speed process. This is eligible for replacement/refund at no charge.
no
Contact customer service within 14 days of delivery, please provide order number and photo of damaged package and goods to speed process. This is not eligible for replacement. This may be eligible for store credit.
|
|
Item lost in mail/never arrived
Was the item shipped with Route Shipping Protection or Priority Mall?
|
yes
Contact customer service within 30 days of ordering, please provide order number to speed process. This is eligible for replacement/refund at no charge.
no
Contact customer service within 30 days of ordering, please provide order number to speed process. This is not eligible for replacement. This may be eligible for store credit.
|
|
Don’t like/ordered wrong item
Is the item in an unopened and unused container?
|
yes
Contact customer service within 30 days of delivery, please provide order number to speed process. This is eligible for return or exchange for a small restocking fee.*
no
Contact customer service within 30 days of delivery, please provide order number to speed process. This is not eligible for return or exchange. This may be eligible for a partial store credit.**
|
|
Received wrong item
|
Contact customer service within 30 days of delivery, please provide order number and picture of item(s) received versus item ordered. This may be eligible for return, exchange or store credit.
|
|
Product caused a reaction
|
Please discontinue use immediately. Contact customer service with order number, the items’ lot number (located on the back of label near the barcode and BB date), pictures of affected area (if possible) and description of reaction(s).
|
*Restocking fees will vary and are dependent on the cost of the product and shipping.
**Partial Store Credit amounts will vary and are subject to determination by Customer Service.
please note
Products scheduled for retirement or those that are in the process of being discontinued are not eligible for returns, exchanges, or store credit. All sales are final with these products.
Product Return Address
Returns Bee Naturals
PO Box 99
Clarksville, MO 63336
Have Any Other Questions?
Our friendly, knowledgeable staff will be happy to help! Simply submit a support request and we’ll get back to you very soon.
get support